ICG Training and Consultancy Services is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (SRTOs 2015). As such, ICG Training and Consultancy Services will ensure that current and prospective students are provided with all relevant training and assessment information regarding the RTO, training and assessment products and its services, so that they may make informed decision about undertaking training and assessment. 

 

ICG Training and Consultancy Services provides clear information regarding:

• Courses offered including services, course content and vocational outcomes, as per ICG Training and Consultancy Services scope of registration

• Fees and charges, including payment terms, refund policy and exemptions 

• Provision for language, literacy and numeracy assistance

• Student support

• Flexible learning and assessment options

• Appeals and complaints processes

• Recognition of prior learning and credit transfer arrangements

• Industry licences or regulated outcomes (relevant to course offerings)

• Certification 

• Course resource requirements (additional or supplied)